Adding Products and Services

September 12, 2017

uCare allows you to add products in multiple ways – We have made this plugin completely integrated with your WooCommerce or Easy Digital Downloads.

Method 1: Using WooCommerce or Easy Digital Downloads

If you are using either of these plugins, uCare Support will automatically display the product list in the Create Ticket form, as long as you have the e-commerce integration feature in uCare turned on. This means that all the products you have published in WooCommerce or EDD will be populated automatically.

This setting can be found under uCare Support – Settings – General

Method 2:

If you simply want to add your own list of products or services that show up in the ticket, and you’re not using an e-commerce plugin, go to uCare Support – Ticket Categories and create your products & services there.

Additionally, you will want to label your categories properly. Ultimately you can decide what you want to use the categories as, so you can adjust how it’s labeled from uCare Support – Settings – Display – Ticket Categories in your WordPress dashboard.

Follow the method that works best for your setup, and once you do so, you will have something like this:

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