Easy Digital Downloads Integration

May 23, 2018

Advanced Easy Digital Downloads Support

By default, uCare comes with basic Easy Digital Downloads support that allows users to select the download that their ticket is about. When a user creates a ticket with uCare Pro, details about the customer’s payment and purchase history will also be pulled in when viewing the ticket.

Payment Validation

When a user is creating a ticket, the system will validate the payment key as they type to indicate whether or not they have entered it correctly. The EDD transaction ID is also accepted.

Viewing Payment Details

In the sidebar when viewing the ticket, a section titles Purchase Details will appear that will display common details about the payment such as the receipt number (or transaction ID) with an indicator to show if it was successfully validated; the payment date; and the items purchased.

Connecting to a Remote Store

The pro version of uCare also supports pulling order information from a remote store. This configuration will require that you have cURL enabled on the server that uCare is installed on and that the EDD REST API is enabled. You will also need an EDD REST API key with read permissions, if you are unsure of how to acquire this, check out the documentation on how to create an API key for EDD.

To enable remote support check off Use Remote Store after the page reloads, enter the address of the server with your API key and token from EDD.

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