Email Shortcodes
February 26, 2018
Here is a list of all the currently available shortcodes that you can use in your email templates:
- {%user%} Outputs the full name of the user
- {%ticket_number%} Displays the ticket number
- {%ticket_subject%} Displays the subject of the ticket
- {%ticket_content%} Displays the ticket details
- {%support_url%} Output the URL of your Help Desk page, which is useful when linking your users back to the help desk
- {%reply%} Outputs a ticket reply. This is only available in the ticket reply template
- {%agent%} Outputs the name of the support agent that has replied to a support user ticket. This is only available in the ticket reply template
- {%username%} Outputs the username. This is only available win Welcome & Password Reset emails
- {%password%} Outputs the password. This is only available win Welcome & Password Reset emails
- {%company_logo%}
- [%company_name%}
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