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Email Shortcodes

February 26, 2018


Here is a list of all the currently available shortcodes that you can use in your email templates:

  • {%user%} Outputs the full name of the user
  • {%ticket_number%} Displays the ticket number
  • {%ticket_subject%} Displays the subject of the ticket
  • {%ticket_content%} Displays the ticket details
  • {%support_url%} Output the URL of your Help Desk page, which is useful when linking your users back to the help desk
  • {%reply%} Outputs a ticket reply. This is only available in the ticket reply template
  • {%agent%} Outputs the name of the support agent that has replied to a support user ticket. This is only available in the ticket reply template
  • {%username%} Outputs the username. This is only available win Welcome & Password Reset emails
  • {%password%} Outputs the password. This is only available win Welcome & Password Reset emails
  •  {%company_logo%}
  • [%company_name%}

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