Here is a list of all the currently available shortcodes that you can use in your email templates:

• {%user%} Outputs the full name of the user
• {%ticket_number%} Displays the ticket number
• {%ticket_subject%} Displays the subject of the ticket
• {%ticket_content%} Displays the ticket details
• {%support_url%} Output the URL of your Help Desk page, which is useful when linking your users back to the help desk
• {%reply%} Outputs a ticket reply. This is only available in the ticket reply template
• {%agent%} Outputs the name of the support agent that has replied to a support user ticket. This is only available in the ticket reply template
• {%username%} Outputs the username. This is only available win Welcome & Password Reset emails
• {%password%} Outputs the password. This is only available win Welcome & Password Reset emails
•  {%company_logo%}
• [%company_name%}