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Set up Slack Integration

July 3, 2018


uCare Help Desk Pro includes slack integration, which automatically sends new tickets, ticket replies and user registration to your Slack app. This is a great way for you and your team to get notified as soon as your customers and users communicate with you, this increasing your response time, and your user satisfaction.

Setting up Slack integration requires you to create a Slack app, which only takes a couple of minutes. Here are the instructions on how to do so. This has been last updated as of July 3rd, 2018.

Step 1: Create the App

Go to https://api.slack.com/apps and click on the Create New App button. Give your app a name, and select the associated Slack Workspace, then click the Create App button.

Step 2: Activate Incoming Webhooks

Slack will create your app instantly, click on the Incoming Webhooks option, then toggle the Incoming Webhooks, to allow your helpdesk to post messages to your Slack.

Once you click on Add New Webhook to Workspace, Slack will ask you to select which channel you want these messages posted to. You can post to any existing channel, or create a new unique channel for your help desk. Once selected, click Authorize.

Step 3: Activate Slack Integration

After your click Authorize, Slack will reload the page and show you your Slack Webhook URL. Keep this information private.

Result

Here is a screenshot from slack after the above setup is followed. New tickets and replies will start to show up in slack automatically, immediately when they’re created on your uCare help desk.

 

Additional Configuration

You can name your app, give it an avatar and do additional personalization from https://api.slack.com/apps


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