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How to Setup Email Piping

October 31, 2017


Email piping allows you to automatically retrieve your emails from your inbox and import them as tickets to your uCare help desk. In order to use this feature, you need to install and activate the Email Piping add-on.

The add-on will create a new tab in the plugin settings titled Email Piping. From that tab, you can enter your inbox incoming email settings.

You need the Incoming Mail Settings for your mailbox. This can be obtained from your mail settings. You can get your incoming mail settings directly from your mailbox provider. Read this article for examples of some popular mail services.

  • Mailbox Address
  • Username
  • Password
  • Port number
  • Mail Protocol: This add-on supports IMAP and POP3.

If you are not sure where to find these settings, contact the support of your mail provider, or check the documentation/settings.

Once you have entered all the required information, click the Test Connection button. The plugin will then attempt to connect with the mail server, and will display a success message once a connection is established. If you are getting an error, please check the settings and try again. Once you have a successful connection, select the proper email-check interval and save.


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