Version 1.7

Tentative Release date: June 2018

  • Update the flow for Registration and Login
  • Re-build the login & registration form
  • Add registration & login shortcode



  • Fixed issues with some users unable to login
  • Added compatible themes showcase, for themes with guaranteed compatibility


  • Updated flow for registration and logging in
  • Added tools for GDPR compliance
  • Added terms of service disclaimer to registration flow
  • Password reset is now done via URL, no more plain text password via email


  • Created unique pages for Registration/Login, Create Ticket, and Edit Profile
  • Plugin now relies on the WP REST API and creates it’s own endpoints
  • Added React to the Add-ons page and to the Pro version
  • Added REST API controls for modifying settings page content remotely
  • Added Custom Fields to uCare Pro
  • Added Social Platform Login to uCare Pro
  • Added Automated Agent to uCare Pro
  • Added Advanced WooCommerce Integration to uCare Pro
  • Added Software License for EDD to uCare Pro


  • Added Persian translation


  • Updated German translations
  • Fixed appearance of category colors


  • Added the ability to assign unique colors for ticket categories
  • Added support for custom fields
  • Fixed bug blocking first-login modal
  • Added German Translation
  • Added Serbian Translation


  • Added add-ons for auto ticket routing, advanced EDD, and Agent notes and Slack notifications
  • Make enqueue functions specific to support system with public
  • Code cleanup and splitting functions files
  • seperate WooCommerce & EDD code to allow for add-ons
  • Moved ticket creation and user registration hooks to a new file
  • Added Dutch Translation
  • Fixed image gallery visual bug


  • Added option allowing users to set attachment file types
  • Added additional customer ticket history in the ticket view sidebar
  • Added option allowing agents to create tickets on behalf of customers
  • Added menu location allowing users to set a custom menu for the helpdesk
  • Added option to toggle clock on/off
  • Added option for login-form shortcode
  • Re-styled the admin page to look more WP native
  • Added all the Google Fonts to the font options
  • Added a shortcode [support-login] that displays a login form for the support system


  • Bug fix with logo in navbar


  • Added Email Piping & Guest Tickets add-on
  • Ticket attachments now supports zip, pdf and text files
  • Added company logo in the help desk header with link back to site
  • Added Back To Site link in the dropdown menu in the helpdesk


  • Fix bug that is blocking comments for other CPTs from appearing public


  • Fix div being injected in the header


  • Bug fix for error occuring on un-install
  • Logout redirect fix


  • Fixed readme file structure


  • Added French/Arabic translations


  • Added extension licensing support
  • Added public functions for registering extension licenses in core
  • Added new email notifications for agents
    • Ticket Assigned
    • Customer Reply
  • Added check for minimum PHP version 5.5
  • Deprecated use of Components
  • Moved Options under root namespace
  • Added options to configure primary and secondary fonts
  • New look for settings page
  • Added new public functions for logging and developer mode
  • Added open ticket count to WordPress admin bar
  • Ticket response text input now auto expands when typing long replies
  • Added support quick link widget to display on site
  • Added new email notification to send to site admin when a ticket is created
  • Fixed issue where quick editor would not update in WordPress admin
  • Added ability to create categories for support tickets


  • Added system log with level and tag filtering under reports view
  • Tweaks and re-enabled cron that deletes abandoned stale tickets
  • Added ability to filter out stale tickets from WordPress admin and front end
  • Added filters to WordPress admin for ticket product and status
  • Fixed permission issue preventing Email Templates and Support Ticket custom post types from being able to be deleted in bulk
  • Prefixed plugin menu pages in WordPress admin
  • Front end link back to WordPress admin now links to top level Support System menu page
  • Colorized reports Y-axes to match their respective lines
  • Added ability to disable system logging and clear existing log entries
  • Added ability to set the maximum number of days before a ticket is marked as stale
  • Fixed issue where multiple migrations would run at once
  • Auto close tickets is now available


  • Added reports menu page with overview of total tickets opened/closed and per agent totals
  • Added cron job to mark tickets as stale after a set number of days and option to delete tickets 24 hours later
  • Added new email and default template to notify users of ticket inactivity
  • Added ability to filter unassigned tickets from front-end
  • Fixed issue where updating a ticket overwrites its created date
  • Fixed issue where password reset link would not work if permalinks are not set
  • Prep for extensions support
  • Restructured admin menu configuration
  • Added branding to admin settings


  • Fix issue with DB query showing up in the admin dashboard for some users


  • Added confirmation for deleting images and comments
  • Gravtar of assigned agent in ticket list
  • Cross-browser CSS fixes
  • Added tracking for ticket closing.
  • Added Forgot Password option to Login screen


  • Added ability to upload images to a ticket
  • Updated notifications
  • Responsive fixes to the app layout
  • Added statistics bar
  • Bug fixes
  • Ability for Customer to close their own tickets
  • Ability to upload custom image for the login page
  • Statistics widget
  • Customizable widget areas on the login screen & tickets list view


Bug fixes
– Fixed scope issue which was causing conflicts with some plugins


initial release