Hooks and Filters in WordPress allow you to insert code or edit content without having to edit core files. uCare makes the use of various hooks internally, which developers can leverage to extend the functionality of the plugin.

See below for a list of hooks that uCare uses. We plan on adding more hooks in the future. If you have any requests or recommendations regarding hooks that would help you make better use of uCare, get in touch and let us know.

Using uCare Hooks

This is no different that using any WordPress hook. You can create your own functions that hook on to certain actions.

ucare_enqueue_scripts

Use this hook to enqueue files to uCare. You can use this hook to load in custom css, javascript, font files. You can also enqueue your theme CSS & JS with this hook. It works exactly like the WordPress core enqueue system. See an example here.

support_user_registered

Fires right after a user registers and is added as a WP user. This hook receives an array of user data.

add_action( 'support_user_registered', 'your_function_name' );
function your_function_name( $userdata ) {
// your code goes here
}

support_ticket_created

Fires right after a new ticket is created. This hook receives a Post object.

add_action( 'support_ticket_created', 'your_function_name' );
function your_function_name( $ticket ) {
// your code goes here
}

support_ticket_updated

Fires right after a ticket has been updated. This hook receives the ticket as a parameter.

support_ticket_reply

Fires right after a response has been posted to a ticket. This hook receives the ticket as a parameter.

support_mark_ticket_stale

Fires right before a ticket is marked stale. This hook runs during a daily cron, and receives the ticket as a parameter.

support_autoclose_ticket

Fires right after a ticket is auto-closed. This hook runs during a daily cron, and receives the ticket as a parameter.

ucare_head

Useful for adding in-page CSS, JavaScript, linking in fonts etc..

add_action( 'ucare_head', function() {

// add in your CSS


// add your JS here

});

ucare_body

Inject HTML to the top of the body

ucare_before_navbar

Before the navbar

ucare_after_navbar

After the navbar

ucare_ticket_side_bar

After the sidebar in the single ticket tab view

ucare_after_registration_fields

After the registration fields

ucare_before_filter_sidebar

Before the search bar in the sidebar filter