Blog

Custom Fields Added to uCare Pro

As of uCare v1.6, Custom Fields is now available for uCare Pro users! This feature has been built based on user feedback, and we’re happy to announce it’s release, as we continue to add valuable features to uCare. Custom Fields allows you to customize the ticket form, by adding your own fields to it, anywhere […]

Why do you need a WordPress Help Desk ?

If you have a business that provides products or services, then you’re likely receiving calls and/or emails from your customers. How do you log these incidents ? And how to you keep track of the conversations between your customers and your support staff ? Are you currently able to effectively search and filter your support requests ? Providing customer […]